Privacy Policy

Last updated: March 2026 | Effective date: March 2026

This Privacy Policy explains how Marcela Cenusa Skin & Brow Studio (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit marcelacenusa.com or contact us to book an appointment or purchase a course.

By using our website or submitting your information through our contact form, you agree to the practices described in this policy.

1. Who We Are

Business name: Marcela Cenusa | Skin & Brow Studio
Location: Strada Columna 131, Centru, Chișinău, MD-2012, Moldova
Email: [email protected]
Phone: +373 610 03 050
Website: marcelacenusa.com

2. What Information We Collect

a) Information You Provide Directly

When you fill out our contact or booking form, we collect:

First and last name
Phone number
Email address
Service of interest
Preferred appointment date and time
Any additional message you choose to include

When you purchase an online course, we additionally collect billing information as required to process your payment.

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type and device information
Pages visited and time spent on the site
Referring website or search query

This data is collected via Google Analytics and, where applicable, the Meta (Facebook) Pixel, to help us understand how visitors use our site and to improve our services and marketing.

c) Photography & Visual Content

With your explicit consent, we may photograph treatment results (before and after) for use in our marketing materials. These images may be shared on our website and social media platforms including Instagram, TikTok, and Facebook. Photographic images of clients are treated as personal data and handled in accordance with this Privacy Policy. You may withdraw consent or request removal at any time by contacting [email protected].

3. How We Use Your Information

We use your personal information to:

Respond to your appointment requests and booking inquiries
Confirm and manage your appointments
Process course purchases and deliver digital products
Send appointment reminders or follow-up messages (only if you have contacted us)
Improve our website and understand visitor behaviour via analytics
Show relevant advertisements on Meta platforms (Facebook/Instagram) to people with similar interests, only via anonymised audience data

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies

Our website uses cookies, which are small text files stored on your device, to improve your browsing experience and collect analytics data.

Types of cookies we use:

Essential cookies: Required for the website to function, including form security via reCAPTCHA
Analytics cookies: Google Analytics tracks site usage anonymously
Marketing cookies: Meta Pixel is used to measure ad performance and build custom audiences

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality.

5. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics – website analytics (Google LLC, USA)
Google reCAPTCHA – spam protection on our contact form
Meta Pixel (Facebook/Instagram) – advertising and audience analytics
Stilio.md – online appointment booking platform
Google Maps – embedded map on our website
AI Chat Assistant – our website may use an AI-powered chat tool to answer visitor questions. Conversations may be processed by a third-party AI provider. No personally identifiable information is stored beyond the session unless you choose to submit a booking inquiry.

Each of these services has its own privacy policy. We encourage you to review them independently.

6. Data Retention

We retain your contact information only as long as necessary to fulfil the purpose for which it was collected, typically for the duration of our client relationship and up to 2 years after your last interaction, unless required by law to retain it longer.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing communications at any time
Withdraw consent for use of your photos in our marketing materials
Lodge a complaint with the relevant data protection authority in Moldova

To exercise any of these rights, contact us at: [email protected]

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16. If you believe a minor has submitted information to us, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

Marcela Cenusa | Skin & Brow Studio
Email: [email protected]
Phone: +373 610 03 050
Address: Strada Columna 131, Centru, Chișinău, Moldova